FCE Benefits | Your trusted benefits compliance experts.

Client Implementation Coordinator

San Antonio, TX

Position Summary:

Due to our continuing and steady growth, we are seeking a Client Implementation Coordinator for our Implementation department. As a Client Implementation Coordinator, you will service some of FCE’s largest and most complex clients under the guidance of a seasoned Account Executive.

Essential Responsibilities:

Partner with assigned Account Executives and liaison between FCE and client
Oversee plan implementation process/workflow within key departments, communicating timelines, internal and external due dates, and expectations
Understand and communicate the products and services sold to the client and internal departments
Understand and communicate service level agreements/expectations to the client and internal departments
Understand the role each FCE department and the trustee plays in the successful administration of a benefit plan
Develop and maintain business relationships with existing clients, C-level executives, and HR Personnel, carriers and vendors
Employ client retention strategies that foster client satisfaction and loyalty
Work effectively with internal departments to support client goals and initiatives
Identify plan performance problems and/or service issues, and resource the departments and stakeholders necessary to rectify; work with Operations department to fix root-cause issues
Stay abreast of industry standards, legislation, insurance product changes, and ongoing trends
Strategize with Account Executive and Sales for annual benefit renewals; work with marketing department to develop and facilitate open enrollment employee communication campaigns
Monitor clients’ fringe contribution reporting activity to ensure compliance

Requirements:

A minimum of five (5) years’ experience in benefits administration/consulting or insurance industry on the carrier side.
Enthusiastic self-starter who can work independently and self-motivate.
Exceptional organizational skills, with attention to detail.
Excellent interpersonal, written, and verbal communication skills.
Strong computer skills and proficiency in Microsoft Office® applications.

Desired Experience:

A background that includes legal compliance, benefit administration, and labor/employee relations is strongly preferred
Current Life and Accident/Health License is strongly preferred
Brokerage experience is highly desirable

Education

Bachelor’s Degree in Business Management, Business Administration, Human Resources, or combination of equivalent education/experience.

What We Bring To the Table

comprehensive benefit packages

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan which includes the following:

Competitive overall compensation package
Career enhancement and growth opportunities
401(k) match up to 50% contribution
Medical, dental, and vision coverage
Life/AD&D insurance
Accident/critical illness insurance
FSA and HSA accounts
Competitive paid time off
Professional development/tuition funds
Continuing education and career certification
Company funded Lifestyle Spending Account
Employee engagement activities
Service recognition awards
Discount fitness memberships
Work/life resources

How to apply

Please email resume, as an attachment, with cover letter, and salary requirements to: [email protected]

We are an equal opportunity employer.

It is FCE Benefit’s policy to provide equal opportunity employment for all qualified applicants and employees. FCE does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, sexual orientation, or any other basis protected by state or federal law or local ordinance. This applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

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